Prashant Bhole
Front End Developer
I have above 4 years of experience as application, Front-End UI developer and production support. I am detail specific individual with proven experties in using analytical processes and techniques to improve and optimise information and decision system. I was SME for telecom process supporting on field technicians to resolve issues related networking and optimizing fibre connections.
Worked as accessibility specialist for HiTech client. Tested, created and updated website for meeting accessibility standards as per client requirement. Tested multiple sites using wcag tools for accessibility features.
- Proficiency in providing application and Front End UI development.
- Great working knowledge of Javascript, HTML/ CSS and React.
- Successfully worked in telecom, software and windows domains.
- Keen analyst with excellence in understanding and gathering requirements of clients / vendors consultants & other multiple stakeholders, followed by provisoning through trchnical solutions.
- Skills in handling process engineering / support operations with key focus on Service Level Agreements (SLA’s), Standard Operating Procedure (SOP’s) as well as interacting with prestigious clients, business partners, industry leaders, vendors & other key stakeholders.
- Provide strong technical expertise to maintain existing procedure and continuous improvement, possess strong leadership, training and interpersonal skills.
Work Experiences
Front End Developer and Accessibility specialist
TCS | 2018 – Present
Worked as accessibility specialist for HiTech client. Tested, created and updated website for meeting accessibility standards as per client requirement. Tested multiple sites using wcag tools for accessibility features.
- Proficiency in providing application and Front End UI development.
- Great working knowledge of Javascript, HTML/ CSS and React.
- Got Certified as Process Trainer, to train new joinees in understanding of technology and troubleshooting techniques.
- Handled 5 training batches of 20 associates and successfully helped them in learning and applying problem solving and troubleshooting skills.
- Was part of a Special Project created for improving process accuracy. Performed root cause analysis (RCA) on all the scenarios in HFC Technology and developed new troubleshooting steps to improve process accuracy. New Troubleshooting steps created improved process accuracy from 85% to 95%.
Technical Support Associate
Convergys | 2017 – 2018
Tier 3 Technical Support for HP SmartFriend. Primary responsibility was to help customers troubleshoot problems with their Windows Computer. Troubleshooted on problems ranging from BIOS, Windows setup, malware and virus removal, software installation and set up, outlook setup and troubleshooting as well Office 365 troubleshooting, as well as any issue with browsers and other tools in windows.
- Helped in troubleshooting for Windows 7,8,9,10
- Setup and troubleshooting for Outlook and Office 365
- Helped in malware and virus removal.
Technical Support Associate
Sutherland Global Services| 2016 – 2017
Technical Support Associate for AT&T Telecommunication Technicians. Helped on field technicians in identifying and troubleshooting problems with optical fibre internet connection. Also helped technicians with any order related queries.
- Helped On-field Technician to troubleshoot for Highspeed Gigafiber connection.
- Created and deleted any order related queries for technician to get successful resolution.
- Made sure that the final signal output is upto the required standard for the connection.
Skills
Technical
HTML/ CSS
Javascript
React
Python
AWS
Professional
Effective communication
Team player
Strong problem solver
Good time management
Education
BSc in Computer Science
University of Mumbai
2012-2016
Certification
Accessibility Specialist Training
Python
AWS Cloud Computing
Languages
Marathi (Native)
English (Professional)
Hindi (Native)
Interests
Trekking
Backpacking
Photography
Reading